Work From Home Customer Support Specialist (Entry-Level)

AO is looking to hire motivated individuals to join our growing remote team across Canada and the United States. For more than 60 years, our organization has helped working families understand and access insurance benefits designed to provide greater financial security and peace of mind. Our approach is centered around people. We believe that investing in mentorship, professional development, and leadership creates stronger representatives and a better experience for the families we serve. We've built a supportive environment where individuals are encouraged to develop their skills, take on new challenges, and work toward long-term career growth. Through established relationships with unions and associations, our representatives connect with individuals and families who are looking for information about their available benefits and coverage options. The Role As a Benefits Representative with AO, you'll meet virtually with individuals and families who have requested information about their benefits. Your responsibility is to understand their needs, explain available coverage options, answer their questions, and help them make informed decisions about protecting themselves and their families. This is a relationship-focused role built around communication, education, and client service. Rather than traditional cold calling, representatives focus on connecting with individuals who have expressed interest in receiving information. You'll also receive ongoing training and mentorship designed to help you strengthen your communication, client-service, sales, and leadership skills as you progress. Your Responsibilities Meet virtually with individuals and families to discuss their benefit and coverage options Explain insurance products and benefits clearly and professionally Understand each client's needs and help them evaluate appropriate options Build and maintain positive, long-term client relationships Provide professional and responsive service throughout the client experience Follow up with clients and assist with questions regarding their coverage Maintain accurate client information and documentation Participate in ongoing training, coaching, and professional development Work collaboratively with leadership and other team members Develop the skills and knowledge necessary to take on additional responsibilities and leadership opportunities Who We're Looking For We're looking for individuals who are motivated, dependable, and comfortable communicating with people from different backgrounds.

The ideal candidate is

A strong communicator with excellent interpersonal skills Professional, positive, and comfortable working directly with clients Self-motivated and able to stay productive in a remote environment Organized and capable of managing their own schedule Coachable and willing to learn Comfortable working toward individual and team goals Interested in professional development and advancement Passionate about helping families make informed financial decisions Previous experience in customer service, sales, insurance, financial services, or a related field is an asset, but it is not required. Training and mentorship are provided. Applicants must be legally authorized to work in Canada or the United States, as applicable. What AO Offers 100% remote work environment Flexible scheduling and the ability to work from home Weekly pay and performance-based bonuses Comprehensive training and ongoing mentorship Access to experienced leaders who provide coaching and development Opportunities for professional and personal growth Advancement opportunities for individuals interested in leadership A supportive and collaborative team environment Recognition for strong performance and achievement The opportunity to build relationships while helping families understand and protect their financial futures Build Your Career With AO At AO, we're looking for people who want more than simply another job. We're looking for individuals who are ready to learn, grow, take ownership of their development, and build a meaningful career. Whether you already have experience in sales or insurance or you're exploring the industry for the first time, you'll have access to the training, mentorship, and support needed to develop your skills and pursue new opportunities. If you're motivated, coachable, and ready to grow with a supportive remote team, AO would like to hear from you.