Work From Home - Customer Service Representative (Entry-Level)

We're seeking motivated, people-oriented individuals who are passionate about delivering a positive client experience. In this fully remote role, you'll connect with individuals and families who have already expressed interest in learning about their benefit options. You'll help them understand the information available and guide them through the appropriate next steps. Your conversations will center on education, support, and identifying each client's unique needs. There is no door-to-door prospecting or traditional cold calling. Previous experience is welcome but not required. You'll receive comprehensive training, personalized coaching, and ongoing support to help you succeed and grow professionally. What You'll Do Connect with clients by phone and through virtual appointments. Learn about each client's circumstances, questions, and priorities. Clearly explain available benefit options. Simplify complex information so clients can make informed decisions. Answer questions and provide support throughout the process. Help clients identify appropriate next steps based on their needs. Deliver professional, courteous service from the initial conversation through follow-up. Maintain accurate, organized client records. Complete follow-up communication when clients need additional assistance. Participate in ongoing training, coaching, and professional development. What We're Looking For We prioritize a positive attitude, strong communication skills, and a willingness to learn. Relevant experience is an asset but is not required. Excellent communication and interpersonal skills. A professional, approachable manner and confidence speaking with clients. Strong listening, problem-solving, and organizational abilities. Dependability and effective time-management skills. The ability to work independently in a remote environment. A self-motivated mindset and willingness to take initiative. Openness to coaching, feedback, and continued development. Comfort using computers, email, and virtual meeting platforms. Previous experience in customer service, sales, hospitality, or insurance is considered an asset. Legal authorization to work in Canada or the United States. What You Can Expect A fully remote, work-from-home position. Flexible scheduling. Weekly compensation. Additional performance-based bonus opportunities. Comprehensive training for new team members. No previous industry experience required. Ongoing mentorship and coaching. Professional development and skill-building opportunities. Leadership development and performance-based advancement. A supportive, team-oriented work environment. Build a Career With Room to Grow This opportunity is ideal for someone who enjoys helping others, values the flexibility of remote work, and wants to build a rewarding long-term career. If you're dependable, motivated, and ready to learn, apply today to learn more about the role and our virtual interview process.