Engineering Specialist Veeva

Role name

Engineering Specialist Veeva Work Location

Cincinnati, OH (Onsite) Start date

Immediate availability.

Job Type

Contract Interview

Phone/Video. We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations. Key Responsibilities Application Support & Operations Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required) Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines Perform root cause analysis (RCA) and drive preventive actions Monitor system health, performance, and data integrity

Platform Management (Veeva Vault / Suite) Support core Veeva modules such as

Veeva Vault Quality (QMS, Deviations, CAPA, Change Control) Veeva Vault RIM / Regulatory Veeva Clinical / Safety (if applicable) Manage User access & security (roles, permissions) Manage Workflows and lifecycle configurations Manage

Document and data management Enhancements & Configuration Configure and enhance

Workflows, forms, and business rules Object configurations and metadata Reports and dashboards Support release management (monthly Veeva releases) and impact assessments Validate changes through sandbox testing and promotion to production

Integration & Data Management Support integrations with

ERP systems (SAP) MES / Manufacturing systems LIMS (LabVantage, etc.) External regulatory systems Handle API integrations, data migrations, and interface monitoring Ensure data consistency and integrity across systems

Compliance & Validation Ensure compliance with

GxP, GMP, FDA regulations 21

CFR Part 11 / Annex 11 Support CSV (Computer System Validation) activities

IQ/OQ/PQ documentation Audit readiness and inspections Maintain audit trails and documentation standards

Release & Change Management Coordinate Veeva quarterly/monthly releases

Impact assessment Regression testing Deployment coordination Participate in CAB (Change Advisory Board) reviews Maintain change control documentation

Stakeholder & Vendor Management Collaborate with

Global Quality, IT, and Manufacturing teams Site SMEs across 100+ plants External vendors (Veeva support) Drive business requirement gathering and solution design Provide user training and knowledge transfer

Continuous Improvement Identify opportunities for

Process standardization across plants Workflow automation System performance optimization Develop and maintain KB articles, SOPs, and user guides