Customer Support

MERCHANT SUPPORT Enhanced Payment Systems Chicago, IL Full-Time In-Office Enhanced Payment Systems is looking for a confident, customer-focused professional to join our Merchant Support Department. In this role, you will assist existing merchants with questions and account concerns while building strong relationships that help us earn their continued business. This is an excellent opportunity for someone who enjoys solving problems, communicating with business owners, and turning challenging conversations into positive outcomes. WHAT YOULL DO Respond to merchant questions and provide friendly, professional account support Help merchants understand their processing services, equipment, statements, fees, and account features Troubleshoot concerns and coordinate with other departments to reach a resolution Speak with merchants who may be considering cancellation and identify the reason for their concerns Present appropriate solutions, explain the value of their EPS relationship, and work to retain their business Follow up with merchants to ensure issues have been resolved and expectations have been met Document conversations, account updates, and retention efforts accurately Identify opportunities to strengthen merchant relationships and improve the overall customer experience Handle sensitive or difficult conversations calmly, confidently, and professionally WHAT WERE LOOKING FOR Strong customer-service and relationship-building skills Excellent verbal and written communication A confident phone presence and the ability to de-escalate difficult situations Strong problem-solving and negotiation skills The ability to listen carefully, identify the real concern, and offer practical solutions Dependability, professionalism, and attention to detail The ability to manage multiple accounts and follow-up responsibilities A positive, team-oriented attitude Merchant-services, banking, customer-retention, account-management, or call-center experience is preferred, but we are willing to train the right person THE IDEAL CANDIDATE You are patient enough to support a frustrated customer, persuasive enough to save an account, and organized enough to make sure nothing falls through the cracks. You understand that successful retention is not about pressuring a merchantit is about listening, resolving concerns, rebuilding trust, and showing the value of continuing the relationship. WHY JOIN ENHANCED PAYMENT SYSTEMS? Enhanced Payment Systems has been helping businesses with their payment-processing needs for more than 20 years. We offer a professional, team-focused environment where strong performance, initiative, and excellent customer care are recognized. If you are a natural problem-solver who enjoys helping business owners and protecting valuable customer relationships, we would love to speak with you. Apply today by submitting your rsum for consideration. Enhanced Payment Systems is an Equal Opportunity Employer.