Customer Service Trainee - WFH

For more than 60 years, AO has been committed to helping working families across North America better understand and protect the benefits available to them. Through long-standing partnerships with unions and member-based associations, we connect with individuals and families to provide straightforward information about programs designed to support their financial security. As a fully unionized benefits provider, we place a strong emphasis on professionalism, transparency, and quality service. Our goal is to make the benefits process easier to understand while building lasting relationships with the members and families we serve. About the Position As a Benefits Representative, you'll work directly with union members who have requested information about their available benefits. Through scheduled phone and virtual appointments, you'll help members understand their options, answer questions, and walk them through the programs available to them and their families. The position combines client service, education, and relationship building in a fully remote environment. What You'll Be Doing Connect with members through scheduled phone and virtual appointments Conduct benefit reviews and identify each family's individual needs Clearly explain available programs, coverage, and benefit options Answer questions and help members make informed decisions Complete applications, digital forms, and necessary documentation accurately Follow up with members and provide continued support when needed Maintain professional and dependable communication throughout the process Your goal is to ensure every member finishes their appointment with a clear understanding of their options and greater confidence in the decisions they're making for their family. What We Provide Weekly compensation with additional performance-based bonuses Residual income opportunities through qualifying renewals Flexible full-time scheduling 100% remote work supported by established technology and systems Structured training and ongoing mentorship Professional development and continued coaching Career advancement opportunities with a clear path toward leadership Health, dental, and vision benefit options Recognition programs and performance incentives Company-sponsored travel opportunities for qualifying top performers, with past destinations including Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas Who We're Looking For We're looking for dependable, motivated individuals who enjoy working with people and are interested in building their professional skills.

Successful candidates typically bring

Strong verbal communication and interpersonal skills Professionalism and confidence when speaking with clients Excellent organization and attention to detail Self-motivation and the ability to work independently A genuine interest in helping and educating others Willingness to learn and respond to coaching A high school diploma or equivalent Previous experience in customer service, retail, sales, or insurance can be beneficial, but it is not required. Training and ongoing support are provided.