Customer Service Representative

About Us

Bay World Manufacturing is an established, Ohio-based fabricator of high-quality wholesale building materials and custom industrial components. We are seeking a reliable Remote Customer Service Representative to act as the primary digital point of contact for our wholesale clients, dealers, and project managers.

Job Description

In this role, you will handle inbound client inquiries regarding custom manufacturing orders, product specifications, and delivery timelines. This is a 100% remote position, but you will work closely with our production facility team in Mansfield, OH to track order completions.

Responsibilities

- Respond professionally to client inquiries via incoming emails, phone calls, and digital support tickets. - Process custom order specifications into our internal order tracking system. - Provide accurate updates to business clients regarding manufacturing lead times and shipping logistics. - Resolve any client delivery disputes or tracking issues calmly and efficiently.

Requirements

- Minimum of 1-2 years of experience in a customer service, order processing, or administrative role. - Dedicated, quiet home office space with a high-speed, reliable internet connection. - Strong written and verbal communication skills with high attention to detail. - Experience or comfort level working within a manufacturing or B2B industrial environment is a plus.