Customer Service Representative - Work From Home

About the Opportunity For more than 60 years, we have helped working individuals and families learn about supplemental and permanent benefit programs designed to provide additional financial protection and long-term security. We work with thousands of unions, associations, and member organizations throughout North America, connecting members with information about benefits available to them and providing support throughout the process. Our goal is to make the experience straightforward and informative while building lasting relationships with the families we serve. Position Overview As a Member Benefits Representative, you'll work directly with individuals who are looking for information about available benefit programs. You'll coordinate appointments, learn about each member's needs, explain their options, answer questions, and assist them through the digital enrollment process. This opportunity is well suited for someone who enjoys working with people, communicates confidently, and wants the flexibility of building a career from home. What You'll Do Connect with members through inbound and outbound communication Coordinate and schedule phone or virtual appointments Conduct virtual consultations and learn about individual needs Explain available benefit programs in a clear and professional manner Answer questions and provide helpful guidance Assist members with digital applications and required documentation Maintain accurate and organized client records Follow established procedures and compliance requirements Complete follow-ups and provide continued member support Deliver a professional experience throughout the entire process Participate in ongoing training, coaching, and leadership development What We're Looking For Previous industry experience isn't required. We're looking for motivated individuals who are willing to learn and committed to providing a high level of service.

Ideal candidates will have

Strong communication and interpersonal skills A friendly, professional, and service-oriented approach Good listening and relationship-building abilities Strong organization and time-management skills Ability to work independently and remain accountable Comfort using computers, video conferencing, and online systems Willingness to learn and respond positively to coaching Customer service, hospitality, retail, administrative, or sales experience is an asset but not required Legal authorization to work in the United States or Canada What You Can Expect 100% remote work-from-home environment Flexible scheduling options Weekly compensation Additional performance-based bonus opportunities Comprehensive health, dental, and life benefit options for eligible team members Structured training and onboarding Continued mentorship and individual coaching Professional and leadership development Performance-based career advancement opportunities Recognition and incentive programs Opportunities to qualify for company-sponsored travel, with previous destinations including the Bahamas, Cancun, and Las Vegas Long-term career growth potential Build Your Career From Home Whether you're looking to develop stronger client-service skills, expand your earning potential, or eventually pursue leadership responsibilities, this opportunity provides the training and support to help you continue progressing. If you're dependable, motivated, and interested in a flexible remote career helping working families, apply today to learn more.