Customer Service

Seren Vita Healthcare is seeking a reliable and customer-focused Customer Service Support Representative to join our remote team. The ideal candidate is friendly, organized, and comfortable communicating with customers through phone, email, and online channels. Responsibilities Respond to customer questions and service requests promptly. Provide accurate information and resolve routine customer concerns. Handle phone calls, emails, and support tickets professionally. Document customer interactions and update records. Escalate complex issues to the appropriate team when necessary. Follow company procedures and maintain customer confidentiality. Work collaboratively with team members in a remote environment. Requirements Strong written and verbal communication skills. Customer-service mindset and professional attitude. Basic computer and internet skills. Ability to work independently and manage time effectively. Previous customer service experience is preferred but not required.

Position Details Work Arrangement

Remote Employment

Full-time Schedule

40 hours per week

Training

Paid onboarding and role-specific training Experience

Entry-level to mid-level candidates welcome Pay

Competitive hourly compensation based on experience